Refund policy

ELLA Return & Refund Policy

Customers have 7 days from the date they receive their order to submit a return request.

Once a return request is approved, the customer has 7 additional days from the date of approval to ship the item back to ELLA.

Returns requested more than 7 days after delivery or shipped more than 7 days after the return is approved will not be accepted.

Example: If you receive your order on September 15, you have until September 22 to request a return. If your return is approved on September 23, you have until September 30 to ship the item back.

To be eligible for a return, the item must be in the same condition in which you received it — unworn, unused, unwashed, with all original tags attached and in its original packaging. You will also need proof of purchase.

All approved returns are issued to the original form of payment, or as an ELLA Store Credit if requested by the customer. 

Customers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect.

To start a return, contact us at info@shopellaboutique.com. Please do not send items back without first receiving return approval and instructions from ELLA. Unauthorized returns may not be accepted.

ELLA reserves the right to refuse any return that does not meet the requirements of this policy.